Moneysworth wins Best Small Protection Advice Firm 2023! Learn more

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Cover Excellence Awards


Moneysworth is delighted to have been shortlisted once again in three categories at the 2024 COVER Magazine Excellence Awards.

These awards recognise the very best firms across the UK insurance sector. We have been shortlisted in the same categories as last year:

  • Small Intermediary of the Year category
  • Outstanding Client Engagement
  • Outstanding Specialist Intermediary

We won the Small Intermediary award last year and are looking to make it three wins in five years in this category, and four wins in six years if you count our 2019 victory in the Specialist Intermediary category.

Our nomination in the Specialist Intermediary category reflects the specialist service we provide to clients who may find it difficult to obtain life insurance, critical illness insurance or income protection insurance elsewhere.

We were also delighted to be shortlisted for the Client Engagement award once again, as this reflects how we always put the clients; interests first, something which is more important than ever following the introduction of Consumer Duty last year.

We were also delighted to receive this endorsement as further recognition of the positive outcomes our clients receive, which complements the superb feedback they give us on a regular basis. We were also delighted to receive the Feefo Platinum Service Award earlier this year.

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We have also been named in the final shortlist in two categories at the Health & Protection Awards:

  • Best Small Protection Advice Firm 
  • Best Individual Protection Advice Firm

We were fortunate to win one of these awards in 2023 and hope for further success at the ceremony in October.

Health & Protection is a leading publication for intermediaries, consultants and brokers in the world of healthcare, protection and financial advice.

Above all, these successes are testament to the efforts of our directors, advisers and administrators, and a fantastic acknowledgement of the quality of service we provide to our clients.

Find out more about what we can offer

Both our clients and the industry experts have recognised that we offer the highest levels of advice and customer service, so if you are a consumer seeking life insurancecritical illness insurance or income protection insuranceget in touch with us today. If you work for a financial services firm, then you can rest assured that your clients will be in safe hands if you introduce them to Moneysworth, so please contact us to find out more about what we can offer.

You may be aware of the Consumer Duty, which was introduced by our regulator, the Financial Conduct Authority (FCA), on 31st July 2023.

The Consumer Duty places new obligations on financial services firms to take positive actions to ensure they deliver good outcomes for their clients.

Moneysworth wholeheartedly welcomed the introduction of the Duty. We have always been aware of the importance of treating customers fairly.

We have trained all of our advisers on our expectations of them when servicing clients, and all of our advisers undertake regular ongoing training to ensure they remain up-to-date with developments in our industry. We carry out ongoing internal monitoring of the quality of advice we provide.

We issue Key Facts documents to all clients, which clearly explain:

  • Who regulates us
  • The range of insurers we will consider
  • Whether we will provide advice to you
  • How we are remunerated
  • How to complain about our service
  • The cover offered by the Financial Services Compensation Scheme for the services we provide, should we cease trading in the future
  • How we handle personal data

We issue Suitability Letters to clients for each product we arrange, which cover:

  • The type of product purchased
  • The name of the insurer
  • The individual needs we have addressed by arranging the product for you
  • The sum insured – the amount that will be paid out in the event of death or illness
  • The premium that you will need to pay
  • Details of any shortfalls that remain and other needs that we recommend should be addressed 
  • Cancellation rights that apply to the product
  • The implications of not receiving advice (should we deal with you on a non-advised basis, but the vast majority of our clients do receive a fully advised service)
  • An invitation to contact Moneysworth should you require support or guidance in the future, or should your circumstances change

All of our suitability letters also include a link to the Jargon Buster page of our website. We recognise that financial services terminology can sometimes be confusing. While we endeavour to ensure all of our own communications are free from jargon, we have developed this guide to help you understand the terms you might hear being used by an insurance provider, or by anyone else.

August 7th, 2024

Posted In: consumer duty, FCA

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Moneysworth is delighted to announce that it has been shortlisted in two categories for the inaugural Consumer Duty Leadership Awards. These are:

  • Consumer Duty Leadership in Insurance (for Moneysworth as a firm)
  • Consumer Duty Champion of the Year (Individual) (for our director Andrew Wilkinson)

The Consumer Duty was introduced by our regulator, the Financial Conduct Authority (FCA), on 31st July 2023. The Duty places new obligations on financial services firms to take positive actions to ensure they deliver good outcomes for their clients. Moneysworth wholeheartedly welcomed the introduction of the Duty and we have always been aware of the importance of treating customers fairly.

In the words of the organisers, “the Awards recognise and celebrate firms that demonstrate exceptional leadership, innovation, and commitment to delivering good outcomes for their customers. Judged by an independent panel of experts, the awards shine a spotlight on leading firms’ efforts and accomplishments in embedding the Consumer Duty and driving positive change within the industry.

We were particularly pleased to have been shortlisted for these awards as there is only one category for all firms from the insurance sector, which includes all of the insurers as well as the brokers arranging the various types of insurance.

Moneysworth has regularly won awards in the past for being the best small protection advice firm in the UK. Whilst we did not take home either of the prizes at the Leadership Awards, we effectively achieved the same level of recognition, as we were the only specialist protection advisory firm on the shortlists. For the Leadership in Insurance award, the other finalists were two product providers and an advisory support firm. Our fellow finalists for the Consumer Duty Champion Awards were two building societies, two investment advisers, a credit union and a trade association.

The Leadership Awards judging panel praised Moneysworth for our “strong focus on customer needs and goals” and “interesting solutions for vulnerable customers.

We were also delighted to receive this endorsement as further recognition of the positive outcomes our clients receive, which complements the superb feedback they give us on a regular basis. We were also delighted to receive the Feefo Platinum Service Award earlier this year.

We have also been named in the final shortlist in two categories at the Health & Protection Awards:

  • Best Small Protection Advice Firm 
  • Best Individual Protection Advice Firm

We were fortunate to win one of these awards in 2023 and hope for further success at the ceremony in October.

Health & Protection is a leading publication for intermediaries, consultants and brokers in the world of healthcare, protection and financial advice.

Above all, these successes are testament to the efforts of our directors, advisers and administrators, and a fantastic acknowledgement of the quality of service we provide to our clients.

Find out more about what we can offer

Both our clients and the industry experts have recognised that we offer the highest levels of advice and customer service, so if you are a consumer seeking life insurancecritical illness insurance or income protection insuranceget in touch with us today. If you work for a financial services firm, then you can rest assured that your clients will be in safe hands if you introduce them to Moneysworth, so please contact us to find out more about what we can offer.


You may be aware of the Consumer Duty, which was introduced by our regulator, the Financial Conduct Authority (FCA), on 31st July 2023.

The Consumer Duty places new obligations on financial services firms to take positive actions to ensure they deliver good outcomes for their clients.

One of the main things the FCA wants to see from firms is known as the ‘price and value outcome’. This relates to whether retail customers are receiving ‘fair value’ for a product or service.

The ‘price’ part of this is easy to address, as when you approach Moneysworth for advice on your life insurance, critical illness insurance or income protection insurance needs, you won’t need to pay a fee at any point.

When it comes to delivering ‘value’ to our clients, we promise to:

  • Act in a professional and courteous manner at all times
  • Ask questions about your personal and financial circumstances to ensure we have all the necessary information to establish how much insurance cover you require; and to recommend the right product
  • Conduct thorough research, considering all of the providers in the marketplace, to ensure we identify the most appropriate provider and product for your individual circumstances
  • Answer any queries you might have at any point. We are available to assist at all stages of the application process, as well as once the process has concluded and your policy is in force

Our commitment to providing value for our clients also means that we will do our very best to find insurance for you, regardless of your circumstances. We can never guarantee that we will be successful in finding an insurer to accept you, but there are many occasions in the past when we have been successful in securing cover for clients with all manner of different medical conditions.

If you have a medical condition, then it might be the case that the choice of insurers is limited, and you may also need to pay an increased premium. We promise, however, to find the most competitive premium available in the marketplace.

We also have extensive experience of finding cover for people who reside outside of the UK. Once again, these cases can be more complex, but we undertake to provide the very best service and find the best policy available

If you have been told by another broker that you won’t be able to get life insurance, critical illness insurance or income protection insurance due to your health condition, or due to any other reason, then contact Moneysworth today to see how we can help.

You don’t have to have complex circumstances, such as a health condition or being an overseas resident, to be a Moneysworth client either. To get the very best advice on your life insurance, critical illness insurance or income protection insurance needs, contact us today and one of our experienced and knowledgeable advisers will be in touch.

You may be aware of the Consumer Duty, which was introduced by our regulator, the Financial Conduct Authority (FCA), on 31st July 2023.

The Consumer Duty places new obligations in financial services firms to take positive actions to ensure they deliver good outcomes for their clients.

Moneysworth believes that, in order to ensure our clients get the very best outcomes, we need to explore all possible options when it comes to finding a suitable provider and product.

Have you been told by another broker that you can’t get life insurance, critical illness insurance or income protection insurance?

If this applies to you, then give Moneysworth a try. We cannot guarantee that we can get you covered, but we promise to do our very best. 

Other brokers who say they can’t help you might not be protection specialists, or it might be that they are unwilling to take on the extra work involved with a more complex case. Neither of these apply to Moneysworth. Life insurance and other areas of protection are the only areas we advise on. 

We have extensive experience of securing insurance for clients with many different medical conditions. We know which providers are likely to consider your application sympathetically. We are not afraid to challenge insurers if we think they have been unreasonable in declining an application, or if they are proposing to charge an unduly large premium, and we have been successful in this respect on a number of occasions.

Contact us today if you’ve been finding it difficult to get life insurance, critical illness insurance or income protection insurance.

The central idea of the Financial Conduct Authority’s new Consumer Duty initiative is that clients should receive “good outcomes”.

When it comes to life and health insurance protection, this is likely to mean that firms will need to take a ‘holistic’ approach, meaning that they will need to consider all of a client’s potential protection needs, rather than perhaps thinking just about life protection in one or two areas.

Similar sentiments have been expressed in several recent trade press articles.

This means considering not only life insurance for the mortgage balance, but also critical illness insurance, as well as some form of income protection or payment protection insurance, as there is a much greater risk of becoming ill during your mortgage term as there is of passing away.

It also means considering all potential protection needs, rather than perhaps just concentrating on life cover.

If an authorised firm decides it doesn’t want to get involved in protection advice, then it has the opportunity to establish an arrangement with a partner firm, whereby insurance leads are passed on to this other firm.

How can Moneysworth help?

In the new Consumer Duty world, Moneysworth is able to give advice in all areas of protection, including:

  • Repaying a mortgage on death
  • Repaying a mortgage on diagnosis of a critical illness
  • Maintaining income in the event of ill health
  • Providing a sum for family to replace lost income should the client pass away
  • Providing a sum for care costs and other bills on diagnosis of a critical illness
  • Providing a sum to pay for funeral expenses
  • Providing a sum, payable on death, to mitigate inheritance tax liabilities
  • Replacing income should the client become a full-time carer

One of our particular specialisms is arranging suitable cover for individuals who may otherwise have found it difficult to obtain protection elsewhere

We have helped large numbers of clients whose circumstances may be a little unusual. For example, they might:

  • Reside outside of the UK
  • Have mental or physical health conditions
  • Have a higher BMI. 

If you wish to find out more about arranging suitable insurance for yourself, then contact Moneysworth today to find out how we can help you.

What if you are a financial services firm?

Moneysworth is well placed to become your protection specialist partner firm in the brave new world of the Consumer Duty.

Since our foundation in 2003, we have become an established and respected name in the protection sector, with numerous satisfied clients and several industry awards to our name.

We invite you to place your trust in Moneysworth’s highly experienced team, who have many years’ experience of the protection market and of helping clients just like yours to achieve fantastic outcomes.
If you want to discuss the opportunities offered by introducing business to Moneysworth, get in touch with us today.